Welcome to the Future of HR
HR is caught between the present and the future. It’s asked to be simultaneously reactive and innovative—but competing agendas and split attention mean neither call can be fully answered.
For HR to unleash its full potential—to successfully mitigate risk, ensure compliance, adapt to emergencies, innovate the employee experience, and lead business into the future—we need a different path forward.
A future of work that’s more adaptive, resilient, equitable, and impactful is possible—if we realize the future of HR first.
HR is the cross-functional enabler that can lead organizations toward the future of work—not in spite of its position, but because of it. This new calling, however, requires HR to embrace new ways of working.
Drawing inspiration from trailblazing companies and dozens of interviews with HR leaders just like you, we’ve developed a maturity model that helps HR level up its strategic value and have a bigger and bolder impact.
The Call Center
The Hollywood Model
The Neural Network
A functional hierarchy where HR generalists field many different inquiries for many different internal clients. This model is reactive by nature, mainly focusing on mitigating risk and increasing efficiency within functional silos.
A matrixed hierarchy where HR Business Partners balance responsibility for representing customers to internal teams while trying to meet their customer’s strategic and tactical needs. Negotiation between “the business” and HR leadership is common, often resulting in compounded compromises.
A centralized-decentralized model where stewarded mission-based teams separate revolutionary work from evolutionary work. HR Business Partners evolve into HR Business Coaches, armed with new skills to lead internal teams into the future of work.
A marketplace of roles and talent, where decentralized mission-based teams and a centralized People Platform collaborate to respond to business needs. Enabling this adaptive system are HR transformation agents and org designers flourishing in a new role: Market Designer.
A predictive system harnessing technology, data, partners, and tools to not only respond to business needs, but also forecast them. Mission-based teams don’t just react to challenges; they run experiments exploring where the business will go next.
A mature HR organization with new powers and capabilities that allow it to offer missions and HR services (like a hiring process or compensation model) to the broader market, growing into a bona fide profit center for the business.
That’s why we won’t sell you a deck and disappear. Instead, we partner with HR to be in the change with you—helping you first get clear on the principles and practices that underpin the shift you want to make before supplying your team with the skills and coaching it needs to mature from functional to future-ready.